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5 open positions

Junior CX Strategist

Milano

The candidate will be included within the Digital Entity center, in the Customer Experience Strategy team.

The team consists of people from different backgrounds. Although geographically distributed, it works coherently, with regular sharing moments where everyone is invited to contribute to the growth and improvement of one of the key teams for the success of the Digital Entity group. The customer experience strategist is a proactive part in advisory projects by carrying out analysis activities and / or supporting of strategic design and digital transformation initiatives starting from customer experience analysis. He/she contributes and participates in studies and research on market trends.

SKILLS AND EXPERIENCE

  • Grad students or recent graduates in Economics and / or Management, Marketing and Communication, Management Engineering (preferably with a digital major)
  • Interest in digital marketing and service design issues and strong motivation for consulting completes the profile.
  • Fluent English
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CX Strategist

Milano, Roma

Working in a multidisciplinary environment, the Customer Experience Strategist contributes to advisory projects focused on customer experience & design. Together with other project team members, he/she collaborates on the strategic approach of every project in which is involved combining a mix of business sense, analytical approach and vision.

The Customer Experience Strategy team is built by people from different backgrounds joined by the interest and willin gness to create products easy to use and gratify the end user at every single moment of the experience. Each team member is required to have a interpersonal skills especially with the customer at different levels of seniority to understand their business needs, objectives and performances. The team, albeit geographically distributed, works coherently, with regular sharing moments where everyone is invited to contribute to the growth and improvement of one of the key teams for the group's success.

SKILLS AND EXPERIENCE

  • Bachelor / Master in Marketing / Management / Communication
  • Being able to apply analytic thinking to solve problems and drive decision-making
  • Being an active participant in collaboration with colleagues and customers, which will then be summed up and synthesized in high quality presentations (PowerPoint or Keynote) to be shared internally and with the end customer
  • Nice-to-have: 2/3 years of relevant experience in digital consulting firm
  • Good English both spoken and written
  • Interpersonal skills, ability to work in a dynamic context, and goal orientation complete the profile
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UX / Service Designer Junior

Roma

Working in a multidisciplinary environment, the Junior UX designer collaborates on the search and definition of the end user, he/she builds the information structure and translates it into an ideal interaction model, platforms, budgets, and delivery times. Together with other project team members, he/she collaborates on the strategic approach, design and content definition.

The Ux and Service Design team is built by people from different backgrounds joined by the interest and willingness to create products easy to use and gratify the end user at every single moment of the experience. Each team member is required to have a interpersonal skills especially with the customer at different levels of seniority, with particular curiosity and willingness to contribute to the definition of the design process that all the team is invited to follow from project to project. The team, albeit geographically distributed, works coherently, with regular sharing moments where everyone is invited to contribute to the growth and improvement of one of the key teams for the group's success.

SKILLS AND EXPERIENCE

  • Bachelor / Master in Communication Design / Design Services / Product Design or Interaction Design
  • Nice-to-have: experience in Interaction and Service Design
  • Being an active participant in collaboration with colleagues and customers, which will then be summed up and synthesized in high quality presentations (PowerPoint or Keynote) to be shared internally and with the end customer.
  • Familiarity with the information architecture, definition of interaction models through wireframes and prototypes for all devices.
  • Striking curiosity towards new technologies
  • Code writing capability, experience with user testing or service design are definitely a plus
  • Good English both spoken and written
  • Interpersonal skills, ability to work in a dynamic context, and goal orientation complete the profile
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UX Service Designer - Mid

Roma

The UX and Service Design team is built by people from different backgrounds joined by the interest and willingness to create products easy to use and to gratify the end user at every single moment of the experience. Each team member is required to have a interpersonal skills especially with the customer at different levels of seniority, with particular curiosity and willingness to contribute to the definition of the design process that all the team is invited to follow from project to project. The team, albeit geographically distributed, works coherently, with regular sharing moments where everyone is invited to contribute to the growth and improvement of one of the key teams for the group’s success.

We are looking for a collaborative and creative designer, able to take part during several phases, such as research, workshops with clients and design of the solution. The candidate should be familiar with User Centered Design practices to design feasible products and services that include clients’ vision and users’ needs. A Mid Designer is required to have the capability of designing services and experiences across several channels, either physical or digital, in complex environments. Collaboration, pro-activity, curiosity and a proven experience are strictly required for this role.

ACTIVITIES

  • Conduct User/Business/Technical requirements analysis
  • Conduct User Research & Usability Testing
  • Design and conduct Design Thinking workshop with internal stakeholders and clients, to gather and validate requirements
  • Map knowledge using Personas, Service Blueprints, User Journeys, Scenarios, Storyboards, Flowcharts, Prototypes (Lo-Fi and Hi-Fi)
  • Design interfaces and services, information architectures and interaction models, through co-design techniques
  • Curate the development of a product/service in collaboration with the technical team
  • Validate the product/service during the design, using several kind of testing techniques
  • Work with other teams in a multidisciplinary way
  • Coordinate with the Lead to set the right design approach
  • Be a mentor for the Juniors

SKILLS AND EXPERIENCE

  • Master in Design, Human Computer Interaction or similar
  • 2-4 years of experience in an analogue position
  • Excellent experience with tools such as Sketch, InVision, Adobe CC and other design and prototyping tools
  • Familiar with Service Design and the ability to turn ideas into proofs of concepts
  • Excellent design skills
  • Ability to work in an excellent way both in the design of products and services
  • Ability to work in an excellent way both in the design of products and services
  • Inclusion of UCD practices in the design process, both at Discovery and Validation stages
  • Proficiency with Agile and Lean methods
  • Excellent ability to present the work internally and on the client’s side
  • Excellent ability to speak in Italian and English languages
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Art Director Senior

Milano

The Senior visual designer support the Digital Art Director on conceptualizing and creating digital assets for ongoing digital communications and content for digital projects. These include responsive websites, mobile apps and social media. He or she will be highly creative and have the ability to quickly take concepts. The innovative nature of the team’s work requires dynamic attitude and we expect his/her involvement in all aspects of concept development.

SKILLS AND EXPERIENCE

  • 5-6 years experience in digital design within digital communication agency
  • strong digital design experience across a range of media and all forms of visual communication – including user interaction, motion graphics, photography and visual design.
  • Passion for technologies and interactive projects; able to identify appropriate opportunities
  • Effective skills in the practices of typography and layout
  • Strong time management of projects and tasks
  • High proficiency with design tools such as Photoshop, Illustrator, After-Effect, Sketch
  • Able to balance and act on art direction respecting commercial requirements
  • Fluent in English
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Art Director Junior

Milano

Under the direction of the Digital Art Director, the ideal candidate will conceptualize and execute a variety of graphic design. Work collaboratively with the wider digital and design team, to form a productive creative partnership. Proactively contributes with suggestions and creative ideas for design projects.

SKILLS AND EXPERIENCE

  • Experience in a digital creative agency is appreciate
  • Ability to deliver designs that are both visually stunning and functionally intuitive
  • Multi-facted with experience in e-media, digital content and website design
  • Strong conceptual thinking as well as flawless execution, ability to contribute ideas as well as execute the ideas of others
  • Use Adobe Creative Suite (InDesign, Illustrator, Photoshop) + Sketch
  • Good understanding of accessibility and usability design for the web
  • Ability to manage multiple tasks in a fast paced and growing environment
  • Positive, collaborative, enthusiastic, and able to take initiatives with a can-do attitude
  • Fluent in English
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